TERMS AND CONDITIONS

Effective as of January 1, 2024, for Precision Tennis, in Vancouver, British Columbia.

1. Definitions

   For the purpose of these terms and conditions, the following definitions apply:

   • Client: An individual who books and receives tennis instruction.
   • Coach: An individual contractor providing tennis instruction on behalf of Precision Tennis.
   • Lesson: A session of tennis instruction provided by a Coach to a Client.
   • Cancellation: The act of terminating a booked Lesson prior to its commencement.

2. Payment Terms

   Payment is required at the time of booking for all private and group lessons through the City of Vancouver website or the Precision Tennis website. For lessons scheduled over the phone, payment is required within 24 hours, or the booking will be released. Accepted payment methods for City of Vancouver private and group classes are any methods that the City of Vanouver accepts, and for other classes we accept Credit Card or Interac E-Transfer.

3. Late Cancellations and Rescheduling

   Cancellations or rescheduling requests made with less than 24-hour notice are charged in full. Exceptions may apply for extenuating circumstances, subject to review. Clients should contact the admin team with an explanation for consideration.

4. Court Time and Public Access

   There are 2 types of court reservations Precision Tennis secures for lessons: private court time at private facilities, and public court time at City of Vancouver parks.

   Private court time is reserved for exclusive use by Precision Tennis.

   Public court time is reserved by the City of Vancouver for Precision Tennis' use by way of signage and an official Contractor Agreement.

5. Coach Availability and Assignment Changes

   Clients may be assigned a different coach at any time. Precision Tennis will notify clients of any changes as soon as possible.

6. Location Changes

   Lesson locations may change due to unforeseen circumstances. Clients will be notified of any changes and provided with alternatives when possible.

7. Waiver of Liability

   All clients and participants must sign an "Amateur Athletics Liability Waiver" available at https://precisiontennis.ca/waiver. Lessons will not be provided without a completed waiver, and the lesson will be charged in full.

8. Weather Policy

   Lessons canceled due to inclement weather before starting will be rescheduled. If weather interrupts an ongoing lesson, only the time spent receiving instruction will be charged.

9. Refund Policy

   All purchases are final and non-refundable unless stated otherwise. Lessons canceled due to weather are rescheduled or credited. Lessons purchased, including one-off purchases and/or private lesson packages, expire on October 31 of the current year of purchase.

10. Amendments to Terms and Conditions

    Precision Tennis reserves the right to modify these terms at any time. Clients will be notified of significant changes.

11. Dispute Resolution

    Any disputes arising under these terms will be resolved through mediation, subject to the laws of British Columbia.